Corporate Services

As one of the globally recognised industry leaders, MTR Corporation has been the trusted advisor of various railway companies and projects around the world. Based on our track record of success, the MTR Academy is taking one step further to offer tailor-made training programmes for executives and management as the following:

Nomination Deadline: 31 March 2017

Code No. Programmes (Please click the programme title to open the leaflet) Date

REP01

Railway Executive Programme (REP)

24 - 29 April 2017

RPP-OM01

Railway Professional Programme - Operation Management (RPP-OM)

8 - 13 May 2017

RPP-AM01

Railway Professional Programme - Asset Management (RPP-AM)

22 - 27 May 2017

Nomination Form

Please click HERE to download.

Group Discount

For nominations to attend the same or different programmes,
in Group of 2 - 3 pax: 20% off each nominee's fee is offered;
in Group of 4 pax or more: 30% off

Reference for Hotel Accommodation

Please click HERE for details. (Please contact to the hotel directly. For reference only.)

Overview

The Railway Executive Programme (REP) is designed to cover the core topics that are crucial for driving safety, customer experience excellence, service reliability, non-fare revenue and cost effective. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers with relevant in-depth experience and knowledge. The (5+1) day programme concludes with panel discussion with MTR's Executives and day visit to Shenzhen Line 4, one of the MTR business hubs in the Mainland of China.

The programme is uniquely designed to provide a holistic development experience on excellence in railway operations for senior executives of railway operators and authorities worldwide. Participants can learn MTR's management philosophy, approaches, processes and  knowledge for attaining success in railway operation and customer satisfaction through interacting with seasoned MTR executives and senior managers.

Objectives
 

  • Provide a holistic development experience on excellence in railway operations
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to raise service quality and operational excellence
  • Facilitate interaction and networking with other motivated executives from around the world


Who should attend

Executives and senior managers of metro operators, light rail operators and authorities

Participants can learn MTR's processes and knowledge for attaining success in the following areas through interacting with seasoned MTR executives:
 

  • Safety Management
  • Customer Service Excellence
  • Service Reliability
  • Asset Management
  • Non-fare Revenue Generation
  • Brownfield Project Management
  • Transit Oriented Development
  • New Extension Management


Language

English

Venue

Hong Kong & Shenzhen, China

Duration

5+1 days
including a site visit to one of the MTR business hubs in Mainland China

Programme Brochure

Please click HERE for details.

Overview

The Railway Professional Programme - Operation Management (RPP-OM) is focusing on practical experience sharing on Operating topics. This programme runs on a (5+1) day itinerary designed to provide an insight into MTR's Operations and Maintenance management philosophy, systems and processes striving for customer service, equipment reliability, cost efficiency and operation excellence.

The RPP-OM Programme addresses the key topics essential to driving safety, customer experience excellence, near capacity management and community engagement, and planning of new extension. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers and operators with relevant in-depth experience and knowledge. The Programme concludes with panel discussion with MTR's Executives and day visit to Shenzhen Line 4, one of the MTR business hubs in the Mainland of China.

Who should attend

Operators and managers of Operations Departments of railway operator companies and authorities

Objective

The Programme aims to
 

  • Provide a development experience on railway operation management
  • Enrich your knowledge on good practices and processes
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to improve customer service, disruption handling and community engagement


Topic
 

  • Safety Management
  • Customer Experience
  • Near Capacity Operation Management
  • Disruption Handling and Communication
  • Being a Community Railway
  • New Line Planning
  • Panel Discussion with MTR Executives


Language

English

Venue

Hong Kong & Shenzhen, China

Duration

5+1 days
including a site visit to Shenzhen, one of the MTR business hubs in Mainland China

Programme Brochure

Please click HERE for details.

Overview

The Railway Professional Programme - Asset Management (RPP-AM) is emphasising systematic implementation driving reliability improvement and cost effectiveness.  The programme runs on a (5+1) day itinerary designed to provide an insight into MTR's Operations and Maintenance management philosophy, systems and processes striving for customer service, equipment reliability, cost efficiency and operation excellence.

The RPP-AM Programme addresses the key topics critical to driving safety, reliability improvement and cost effectiveness, and managing brown field projects and planning of new extension. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers and engineers with relevant in-depth experience and knowledge. The Programme concludes with panel discussion with MTR's Executives and day visit to Shenzhen Line 4, one of the MTR business hubs in the Mainland of China.

Who should attend

Engineers and managers of technical departments of railway operator companies and authorities

Objective

The Programme aims to
 

  • Provide a development experience on railway focused asset management
  • Enrich your knowledge on good practices and processes in asset management
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to ensure service reliability and cost effective


Topic
 

  • Safety Managment
  • Asset Management System
  • Improving Reliability Performance
  • Managing Major Project in Operating Railway
  • Planning of New Extension
  • Panel Discussion with MTR Executives


Language

English

Venue

Hong Kong & Shenzhen, China

Duration

5+1 days
including a site visit to Shenzhen, one of the MTR business hubs in Mainland China

Programme Brochure

Please click HERE for details.

The Rail Transit Excellence Community aims to be a multi-faceted platform for railway operators of One Belt One road countries to network and facilitate collaborative efforts in pursuit of rail transit best practices, management systems and operational excellence.

To achieve this goal, the MTR Academy will host the Community and co-ordinate activities for its members. Membership is by invitation only.

Centres of Excellence (CoE)

The Community will form Centres of Excellence (CoE) in
 

  • Safety
  • Asset Management
  • Customer Service
  • Systems Engineering
  • Operations Training
     

Each Centre of Excellence will be led by a subject matter expert, seasoned by years of industry practice or by a renowned academic, esteemed for published works in applied research. The Centres exist for the benefit of its members and will feature interactive exchange and learning through training programmes, round table discussions, peer reviews, continuous improvement initiatives benchmarked to industry best practices and applied research studies.

Please click HERE for programme leaflet.

MTR Academy provides training services tailored to the clients' requirement.

Please contact us for details. Email: academy@mtr.com.hk