Corporate Services

As one of the globally recognised industry leaders, MTR Corporation has been the trusted advisor of various railway companies and projects around the world. Based on our track record of success, the MTR Academy is taking one step further to offer tailor-made training programmes for executives and management as the following:

Nomination CLOSED

Corporate Programmes

Code No. Programmes (Please click the programme title to open the leaflet) Date

REP03

Railway Executive Programme (REP)

19 - 23 Mar 2018

RPP-OM03

Railway Professional Programme - Operation Management (RPP-OM)

9 - 13 Apr 2018

RPP-AM03

Railway Professional Programme - Asset Management (RPP-AM)

23 - 27 Apr 2018

RTP02

Railway Talent Programme (RTP)

7 - 11 May 2018

Thematic Programme

Code No. Programmes (Please click the programme title to open the leaflet) Date

EMP01

Essential Engineering Management Processes for Railway Projects (EMP)

16 - 18 May 2018

Nomination Form

Nomination Closed.

Reference for Hotel Accommodation

Please click HERE for details. (Please contact hotel directly.)

Overview

The Railway Executive Programme (REP) is designed to cover the core topics that are crucial for driving safety, customer experience excellence, service reliability, non-fare revenue and cost effective. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers with relevant in-depth experience and knowledge. The 5-day programme concludes with panel discussion with MTR's Executives.

The programme is uniquely designed to provide a holistic development experience on excellence in railway operations for senior executives of railway operators and authorities worldwide. Participants can learn MTR's management philosophy, approaches, processes and  knowledge for attaining success in railway operation and customer satisfaction through interacting with seasoned MTR executives and senior managers.

Objectives
 

  • Provide a holistic development experience on excellence in railway operations
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to raise service quality and operational excellence
  • Facilitate interaction and networking with other motivated executives from around the world


Who should attend

Executives and senior managers of railway operators and authorities

Participants can learn MTR's processes and knowledge for attaining success in the following areas through interacting with seasoned MTR executives:
 

  • Safety Management
  • Customer Service Excellence
  • Service Reliability
  • Asset Management
  • Non-fare Revenue Generation
  • Brownfield Project Management
  • Transit Oriented Development
  • New Extension Management
  • MTR Development in Mainland China


Language

English

Venue

Hong Kong

Duration

5 days

Programme Brochure

Please click HERE for details.

Overview

The Railway Professional Programme - Operation Management (RPP-OM) is focusing on practical experience sharing on Operating topics. This programme runs on a 5-day itinerary designed to provide an insight into MTR's Operations and Maintenance management philosophy, systems and processes striving for customer service, equipment reliability, cost efficiency and operation excellence.

The RPP-OM Programme addresses the key topics essential to driving safety, customer experience excellence, near capacity management and community engagement, and planning of new extension. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers and operators with relevant in-depth experience and knowledge. The Programme concludes with panel discussion with MTR's Executives.

Who should attend

Operators and managers of Operations Departments of railway operator companies and authorities

Objective

The Programme aims to
 

  • Provide a development experience on railway operation management
  • Enrich your knowledge on good practices and processes
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to improve customer service, disruption handling and community engagement


Topic
 

  • Safety Management
  • Customer Experience
  • Near Capacity Operation Management
  • Disruption Handling and Communication
  • Being a Community Railway
  • New Line Planning
  • Panel Discussion with MTR Executives


Language

English

Venue

Hong Kong

Duration

5 days

Programme Brochure

Please click HERE for details.

Overview

The Railway Professional Programme - Asset Management (RPP-AM) is emphasising systematic implementation driving reliability improvement and cost effectiveness.  The programme runs on a 5-day itinerary designed to provide an insight into MTR's Operations and Maintenance management philosophy, systems and processes striving for customer service, equipment reliability, cost efficiency and operation excellence.

The RPP-AM Programme addresses the key topics critical to driving safety, reliability improvement and cost effectiveness, and managing brown field projects and planning of new extension. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers and engineers with relevant in-depth experience and knowledge. The Programme concludes with panel discussion with MTR's Executives.

Who should attend

Engineers and managers of Technical Departments of railway operator companies and authorities

Objective

The Programme aims to
 

  • Provide a development experience on railway focused asset management
  • Enrich your knowledge on good practices and processes in asset management
  • Broaden your perspective and horizon, and become stimulated in initiating changes within your organisation to ensure service reliability and cost effective


Topic
 

  • Asset Management System
  • Improving Reliability Performance
  • Safety and Competence Management
  • Managing Major Project in Operating Railway
  • Planning of New Extension
  • Panel Discussion with MTR Executives


Language

English

Venue

Hong Kong

Duration

5 days

Programme Brochure

Please click HERE for details.

Overview

The Railway Talent Programme (RTP) is uniquely designed to provide a structured framework for emerging professionals and managers of railway to fast track their learning in essential topics relating rail transit operational excellence. The programme runs on a 5-day itinerary structured to provide knowledge and insights relating to regulatory environment, corporate strategy and key success factors for driving safety, enhancing asset reliability, delivering excellent customer service and energising teams.

The RTP Programme addresses the key topics critical to corporate strategy, safety management, operation management and improving reliability performance. A series of presentations, case reviews and interactive discussions under these topics are facilitated by corresponding MTR's senior managers and engineers with relevant in-depth experience and knowledge. The Programme concludes with panel discussion with MTR's Executives.

Who should attend

Emerging talents of railway operating companies and authorities

Objective

The Programme aims to
 

  • Provide a unique railway specific learning and development experience for emerging railway professionals and managers
  • Broaden your perspective and horizon, and fast track the preparedness for taking up a more challenging job
  • Facilitate interaction and networking with other motivated railway talents from around the world


Topic
 

  • Regulatory Environment
  • Corporate Strategy
  • Safety Management
  • Operation Management
  • Incident Management
  • Customer Service Excellence
  • Asset Management
  • Improving Reliability Performance
  • Workforce Engagement


Language

English

Venue

Hong Kong

Duration

5 days

Programme Brochure

Please click HERE for details.

Topic
 

  • Introduction and Key Considerations of Engineering Management Processes
  • Project Definition Process
  • Requirement Management Process
  • Systems Engineering Process
  • System Assurance Process
  • RAM Process and Target Setting
  • Case Studies
  • Design Approval Process


Language

English

Venue

Hong Kong

Duration

2.5 days

Programme Brochure

Please click HERE for details.

The Rail Transit Excellence Community aims to be a multi-faceted platform for railway operators of One Belt One road countries to network and facilitate collaborative efforts in pursuit of rail transit best practices, management systems and operational excellence.

To achieve this goal, the MTR Academy will host the Community and co-ordinate activities for its members. Membership is by invitation only.

Centres of Excellence (CoE)

The Community will form Centres of Excellence (CoE) in
 

  • Safety
  • Asset Management
  • Customer Service
  • Systems Engineering
  • Operations Training
     

Each Centre of Excellence will be led by a subject matter expert, seasoned by years of industry practice or by a renowned academic, esteemed for published works in applied research. The Centres exist for the benefit of its members and will feature interactive exchange and learning through training programmes, round table discussions, peer reviews, continuous improvement initiatives benchmarked to industry best practices and applied research studies.

Please click HERE for programme leaflet.

MTR Academy provides training services tailored to the clients' requirement.

Please contact us for details. Email: academy@mtr.com.hk