Contact Us

Hit us up with any questions and comments by mail or phone with the following information. We are here to help you!

Contact No.	+852 2520 3535
WhatsApp / WeChat	+852 9868 9596
Address	1/F, MTR Hung Hom Building, 8 Cheong Wan Road, Hung Hom, Kowloon

Online Enquiry

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PERSONAL INFORMATION COLLECTION STATEMENT ("PICS") FOR MTR ACADEMY (HK) COMPANY LIMITED

Your Privacy

MTR Academy (HK) Company Limited ("MTR Academy", "we", "our" or "us") respects your legal rights of privacy when collecting, storing, using and transmitting personal data. This PICS explains our privacy practices. It is our policy to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region. In doing so, we will ensure compliance by our staff to the strictest standards of security and confidentiality.

Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy applies to all registered and unregistered student applicants, students and alumni of MTR Academy, and may from time to time be revised, or otherwise changed where we deem necessary.

By submitting your application for enrolment to activities, courses or programmes provided by MTR Academy (the "Application"), you are agreeing to and accepting the terms of our Personal Information Collection Statement ("PICS"), and confirm that you (acting for yourself and acting on behalf of any minor whom you have parental responsibility for and/or whose personal data will be collected ("Minor")) consent to our collection, use and transfer of your and/or the Minor's personal data for the purposes set out in this PICS and in the manner set out in this PICS. You also warrant and represent that you have full legal rights and capacity to consent on behalf of the Minor. If you do not agree to or accept the terms of our PICS, please do not proceed with your Application.

For the avoidance of doubt and for ease of reference, any reference in this PICS to "your personal data" or "personal data" refers to your own personal data and/or the personal data of Minor (as the case may be).

If there is any inconsistency between the English and Chinese versions of this PICS, the English version shall prevail.

Collection of Personal Data

It is entirely voluntary for you to make an Application with MTR Academy. If you want us to process your Application, you must provide the personal data marked as "mandatory" in the Application form.

If you fail to provide us with accurate and complete personal data marked as mandatory below, you will not be able to proceed with the Application. Personal data collected by or in connection with MTR Academy would include but not limited to:

2.1 Mandatory Data:

Name
Email
Mobile No.

2.2 Voluntary Data:

Company Name
Job Title
Address

Purposes of Use of Personal Data

We collect your personal data when you make the Application.

If you are under the age of 18, you must ask your parent or guardian before providing any personal data to us.

If you want us to process your Application, you must provide the personal data marked as "mandatory" in the Application form. Such personal data provided by you will be used by MTR Academy for the following purposes. We may collect, obtain, process, access, use, and/or handle personal data for any or all of the following purposes (collectively the "Purposes"):

To provide various communication, administration and/or notification for the students and/or the parent/guardian of students enrolled at MTR Academy relating to MTR Academy and/or the student, including but not limited to recording, registering, processing and issuing notifications on events and activities, notices, student attendance records, transaction records for payments, student leave applications;
To facilitate, operate, manage, integrate and improve the various functions of the MTR Academy's management system. Such functions include but are not limited to the student time attendance management system, events and activities facilities management system, access control and booking system for facilities at the premises, payment transaction record system, library automation system, electronic system for submission and processing of student leave applications;
To generate, compile, maintain, manage and update the MTR Academy's relevant databases and/or records regarding the above, and to provide usage and/or statistics reports on the same;
To register, verify and facilitate your log-in access of, or otherwise manage your given account at MTR Academy;
To detect, investigate and/or prevent activities in your Application that may be illegal or violate our Terms of Use or PICS;
To customize, enhance, maintain, improve and optimize the quality and performance of the relevant features, functions, products and/or services for handling your Application;
To use for management, maintenance, support or other administrative purposes of the MTR Academy and MTR Corporation Limited in relation to our provision of the relevant features, functions, products, services and/or matters set out above;
For relevant legal or regulatory compliance purposes, and/or to facilitate and enable protection and enforcement of rights, interests and/or properties of MTR Academy and/or MTR Corporation Limited and/or any of its subsidiaries and/or affiliates.

Use of Data in Direct Marketing

We may use your personal data for direct marketing purposes, and we may not so use your personal data unless we have received your consent (which includes an indication of no objection). We shall use your Surname, Given Name, Email Address and Phone Number for marketing the business activities, courses, programmes, products and services of MTR Academy (HK) Company Limited and/or MTR Corporation Limited.

If you object to our use of your personal data for the relevant direct marketing purposes, please tick the corresponding box(es) at the bottom of the Application form. If you do not tick the box and return the form with your signature, you agree that we may use your personal data for the relevant direct marketing purposes.

If you at any time wish to opt-out from direct marketing, please click the unsubscribe hyperlink which is included in the marketing communication. Alternatively, you may email MTRA at email: academy@mtr.com.hk

Disclosure

We will take all reasonably practicable steps to keep your personal data confidential. We may need, for any of the circumstances below, to disclose, transfer or assign your personal data to any of the following parties:

if MTR Academy decides to sell any relevant part of the business, to any actual or proposed assignee, transferee or successor of or to MTR Academy's rights in respect of your personal data;
any agent, advisor, auditor, consultant, contractor, MTR Corporation Limited and/or third party service provider who provides advisory, consultancy, administrative, telecommunications, publicity, advertising, customer services assistance and support, technology, payment, fraud prevention, insurance, data processing and/or other services to MTR Academy and/or MTR Corporation Limited for, in connection with or with respect to the operation of our relevant businesses and/or who otherwise processes personal data for and on our behalf. For avoidance of doubt, we will not share, disclose or transfer your personal data to any data brokers for market research, analytics or profiling purposes; and
we may transfer your personal data outside Hong Kong to our third party service providers situated in Singapore for storage of such personal data. You must consent to such transfer of your personal data outside Hong Kong before we will process your Application.
any person to whom MTR Academy and/or MTR Corporation Limited is under an obligation to make disclosure under the requirement of any law binding on MTR Academy and/or MTR Corporation Limited or for the purposes of any guidelines or codes of practice issued by regulatory or other authorities with which MTR Academy and/or MTR Corporation Limited is expected to comply.

Security

Except as mentioned in section 5 above, your personal data, however stored, will be accessed only by our employees or contractors who are authorised to do so. Where personal data is stored electronically, it will be kept on a secured server and will be password-protected (or under some equivalent form of protection) and accessible only by authorised personnel of MTR Academy and/or MTR Corporation or its contractors. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS.

Retention of Data

We will keep your personal data for as long as necessary to fulfil the purpose for which the data was collected. Personal data which is no longer required will be destroyed or anonymised as soon as practicable, unless their retention is required to satisfy any applicable legal, regulatory or accounting requirements or to protect MTR Corporation Limited's/ MTRA Academy's interests.

Questions and Complaints

You have the right at any time to request access to and/or correction of your personal data held by us. You may also request us to unsubscribe you from any active mailing or distribution lists. If you want to make such a request or have any questions or complaints about our privacy policies, please contact us at:

MTR Corporation Limited
Address:	MTR Headquarters Building, Telford Plaza, Kowloon Bay, Kowloon, Hong Kong
Attention:	Personal Data Privacy Officer Legal-General Department (Marked: MTR Academy)
E-mail:	PDPO@mtr.com.hk

Future Amendments

This personal information collection statement is subject to change. Any changes will be posted on MTR Academy's website.

July 2024